Real questions get real answers.

Fileroom is a small team. The fastest way to a fix is support@fileroom.app. We read every message — usually the same day, never more than two business days.

Frequently asked

Where do my files go?

Nowhere we control. Every conversion runs on your device and the app doesn't upload your files anywhere. Results are saved to your library, which you can also open in the Files app under On My iPhone › Fileroom. See the privacy policy for the details.

How do I convert a file?

On Home, tap Choose a file, pick from Photos or Files, then tap the format you want. You can also send a file to Fileroom from any app's share sheet.

How do I scan a document to PDF?

Open PDF tools › Scan documents and allow camera access the first time. Capture each page — Fileroom finds the edges and fixes the perspective — then save it as a PDF. The camera feed and pages never leave your phone.

How do I organize my files?

Open the Library tab. Create folders, and rename, move or share any file. Everything you convert lands there automatically.

What does Pro include?

Pro unlocks the power tools: OCR, merging, splitting and compressing PDFs, PDF passwords, encrypted archives, video trimming and audio extraction, unlimited batches and custom Markdown styles. Everyday conversions stay free.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings › your name › Subscriptions › Fileroom, or tap Manage subscription in the app's Settings. Lifetime is a one-time purchase, so there's nothing to cancel.

How do refunds work?

Refunds are issued by Apple, not by us — we never handle billing. Request one at reportaproblem.apple.com. Write to support@fileroom.app if you need help with the request.

Why didn't my conversion finish?

Usually the source file was unreadable (damaged, password-protected, or an unusual variant of the format), or the device ran out of memory on a very large video. Try a smaller file or a different output format. If it keeps happening, email support@fileroom.app with the file type and the error on screen.

Is there a format Fileroom doesn't support?

We add formats as people ask for them. If a pair you need is missing, write to support@fileroom.app. Office formats (DOCX, XLSX, PPTX) aren't supported in the current version.

Can I use Fileroom on my Mac?

Yes! Fileroom for Mac is on the Mac App Store — every converter and PDF tool, drag & drop and a Finder Quick Action, and one purchase covers iPhone, iPad and Mac. It needs macOS 14 Sonoma or later on a Mac with Apple silicon.

How do I report a bug?

Email support@fileroom.app with the steps to reproduce it, your device and iOS version, and a screenshot if you can.